Smash Privacy Policy

At Smash Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us when you register, deposit, play, or browse our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold as a user of smash8.casino. By accessing our services, you agree to the practices described below.

Information We Collect

Here at Smash Casino, we collect several categories of personal data to provide you with a secure and enjoyable gaming experience. When you create an account with Smash Casino, we ask for your name, date of birth, email address, phone number, and country of residence to verify your identity and comply with licensing obligations under our Anjouan Gaming licence.

• We collect registration details such as your full name, email, and contact information
• We gather financial data including deposit and withdrawal history across supported currencies (EUR, BTC, ETH, USDT, and more)
• We record your gaming activity, including slots, live casino, and sportsbook interactions
• We log technical data such as IP address, browser type, and device information
• We retain communication records from our 24/7 Live Chat and email support channels

How We Use Your Information

Our Smash Casino platform uses your personal data for legitimate operational and legal purposes. We process your information to verify your age and identity, prevent fraud, manage your deposits and withdrawals, and ensure compliance with anti-money laundering regulations. We also use your data to personalise promotions, such as our Slots Welcome Package or Sportsbook bonuses, and to communicate important account updates.

We at Smash Casino may also use aggregated and anonymised data for internal analytics, helping us improve our game library of 5,000+ titles and optimise our mobile-friendly HTML5 platform.

Marketing Communications

If you opt in, we may send you newsletters, bonus offers, and updates about new games from our 40+ providers, including Microgaming, Play'n GO, and Pragmatic-style studios. You can withdraw your consent at any time by contacting our support team or using the unsubscribe link in any marketing email.

Cookies and Tracking Technologies

Our Smash Casino website uses cookies and similar technologies to remember your preferences, maintain your session, and analyse site traffic. Cookies also help us understand how you interact with features like our sportsbook, live dealer tables, and jackpot games. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, Smash Casino may share information with trusted partners where necessary, including:

• Payment processors handling Mastercard, Visa, Bitcoin, Ethereum, and other supported methods
• Identity verification and anti-fraud service providers
• Regulatory authorities under our Anjouan Gaming licence (ALSI-202409012-FI1)
• Game and live providers such as 7Mojos Live, Vivo Gaming, and LuckyStreak for gameplay functionality
• IT and hosting providers who help us maintain our platform securely

Every third party we work with is contractually required to protect your data in line with applicable data protection laws, including GDPR where relevant to our European markets such as Denmark, Austria, Spain, Finland, France, Italy, the Netherlands, Norway, Poland, Portugal, and Greece.

Data Security

We at Smash Casino implement industry-standard technical and organisational measures to safeguard your personal and financial information. This includes encryption protocols, secure servers, and restricted internal access to sensitive data. While we strive to protect your information at every stage, no online transmission is entirely risk-free, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. Once retention periods expire, we securely delete or anonymise your information in accordance with applicable laws.

Your Rights

If you are located within the European Union or other jurisdictions with applicable data protection frameworks, you have several rights regarding your personal data when using Smash Casino's services:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal obligations
• The right to object to or restrict certain processing activities
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you may contact us directly, and our team will respond within a reasonable timeframe in accordance with applicable regulations.

International Data Transfers

Because Smash Casino serves players across multiple countries, your data may be processed or stored outside your country of residence. Whenever we transfer data internationally, we take appropriate safeguards to ensure your information remains protected to a standard consistent with this Privacy Policy.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Smash Casino handles your personal data, please reach out to our support team. We are available 24/7 via live chat, or you can email us at [email protected] for general inquiries or [email protected] for formal complaints.